The patient experience is about more than a doctor’s bedside manner. It encompasses the technology used to treat a patient and the technology used to make a patient’s stay more comfortable and less stressful. It also involves those little everyday conveniences that we take for granted until we’re not at home.
The state of the patient experience has come a long way in the last 25 years. Even the last decade has seen great changes. And for the most part, it’s all positive. From menu options to streamlined billing, there isn’t one facet of a patient’s stay that hasn’t been impacted by technology improvements.