Improving the patient experience is top of mind for modern healthcare organizations. Increased patient satisfaction not only makes for a better hospital stay, but also directly impacts HCAHPS scores and determines whether patients would choose to receive care at that facility again.
Technology plays an integral role in patient care, but as we know it can be a fine line between whether it acts to improve care or hindering it. In our recent webinar “Technology’s Impact on Patient Satisfaction,” Rebecca Zuccarelli, Senior Vice President and Chief Patient Experience Officer at Tampa General Hospital shares how her organization addressed improving the patient experience. In addition, Jon Karl, Director at CDW Healthcare, shares the results of CDW Healthcare’s recent patient experience survey.
Learn more: access webinar here.