A RESIDENT-FIRST EXPERIENCE

In a recent interview with us, Chris Guay, President and CEO of Vitality Senior Living shared his perspective on the 21st century community, which, he says, starts from the resident first – The 21st century community is “putting control back into the hands of seniors. It’s starting from a resident’s perspective and then creating the community around that perspective. How do we get real feedback and data from our residents and then create the lifestyle they want versus what we think they want or what works better for the operator?”

As today’s leading senior care providers well know, achieving this provides for a daily challenge. Charting a course for the future of every senior care community requires thinking about tomorrow, today, and in turn, every owner/operator is facing a number of questions, including: How do resident and family expectations translate into the digital community? What technology investments will deliver the ROI that gives an edge in the competitive space?

As senior care communities and providers seek to provide the best resident experience, smart technology such as digital signage, mobile technology and connectivity become the essential integration and support necessary to transform.

ENHANCE QUALITY OF LIFE WITH TECH INTEGRATION

Smart technologies can help your senior care community meet the changing needs of residents and their families through:

Resident Experience. As research, pilots and other use cases begin to highlight winning applications and outcomes that make the most of resident-tech interaction and data capture, providers have the opportunity to lead the way in improving memory, increasing physical and social activity, fighting depression and preventing incidents such as falls before they happen.

Mobility. Mobile devices support resident access, engagement and communication. Residents armed with tablets are able to stay connected to their families and friends or participate in brain fitness activities. Smartphones, especially those with HIPAA-compliant secure messaging apps, provide a convenient way for clinical and administrative staff on the go to communicate and collaborate about resident care.

Connectivity and Digital Security. Ten years ago a small cable modem was adequate to run a community. This is no longer feasible with today’s age of demanded connectivity. Seniors want real-time technology access. Ensuring your community is equipped with a robust Wi-Fi network and secure access to mobile data is the vital infrastructure backbone required. For staff, being able to quickly access apps and resident care information from devices allows for streamlined operations for you and a safer and more enjoyable experience for your seniors.

Digital Signage. Incorporating digital signage throughout your community improves the experience for both residents and visitors while also easing demand on your staff. Enhanced visual communication helps residents keep connected with their community on everything from events and activity schedules to health education. Better wayfinding means no one gets lost. Digital signage can also be a win for your overall operations with total, centralized management and no more need for paper schedules or flyers.

Interested in exploring other technology for your community, like mobile devices or wearables? Visit our Senior Care page to learn more about the customized technology options we offer specifically for senior care, how we work with communities like yours and the range of support services we offer.

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