Not too long ago, we got the chance to speak to David Pahlman, CIO for Camellia Healthcare — a family-owned company employing over 1000 nurses and speech, occupational and physical therapists across 39 primarily rural locations in Mississippi, Louisiana, Tennessee and Georgia. According to David, he and his 13-person IT team are responsible for “anything with an electronic heartbeat,” which includes mobile devices — a key technology used by his clinicians to provide in-home healthcare and hospice services.
David says the most important factors driving mobile device selection come down to security and speed. And given the number of home healthcare clinicians on staff, he adds, “We want mobile devices to be as easy as possible for our clinicians to use in the home, so anything we can do to make their lives easier is only going to be reflected in better patient care.” After rolling out a new mobile initiative, the biggest advantage he’s seen is efficiency. “We’re achieving this in two ways. One is the actual documenting speed, and the second is the actual sync process. By switching to Android devices, one of the differences is clinicians don’t have to boot them up or log into a VPN to sync patient information. What was taking 30 minutes or more, twice a day, now takes one-and-a-half minutes tops for our clinicians.”
We asked David what his clinical staff is gaining from this improved efficiency, and he counted off a number of benefits:
- Being able to see more patients per day
- Improved availability and communication of patient data to the home office and to patient physicians, which results in making better care and scheduling decisions
- Faster response time to patients and their needs
- Ability to do a seamless exchange of hospital discharge and referral information — helping Camellia staff coordinate care during transitions
- Allowing for family members to have better access to update information through Camellia’s family portal
Critical to this success with mobile devices has been the implementation of a robust mobile device management (MDM) solution, which David says has been key. “A mobile environment has so many moving parts, so you’ve got to have a good way to manage everything. That’s where MDM is most important and what ties it all together.” His MDM solution is helping centrally manage and secure his entire mobile device inventory, as well as push out patches and updates.
Read CDW Healthcare’s PeerView for the full discussion we had with David, including how he rolls out new devices.
Learn more about CDW Healthcare’s clinical mobility offerings.